Following on from a vulnerable site failure last week, local engineers collaborated with our national installation team to resolve a sampling issue on a Friday afternoon just before the bank holiday. the site owner commented:
I just wanted to say thank you for going out your way on Friday to visit our site and understanding the urgency of the ammonia monitor fail and pulling out all the stops to get it rectified on the same day. We are carrying a big risk here with our RBC not fully treating and without that ammonia monitor we would have been running the site blind. Thank you for organising the contractors to cut the gridding and replace the pumps, I really appreciate the effort you went to.
An excellent result coming from an explemplary demonstration of team work.